Joe Modglin, Director of Sales and Assistant General Manager, received a letter in the mail last week from a previous group leader/tour planner. In the letter (shown to the left), the group leader expressed his appreciation to the staff of The Stone Castle Hotel & Conference Center. The leader specifically mentioned the staff's quick response to a situation, their professionalism, and preparedness.
The Stone Castle Hotel staff truly appreciates guests like this one who take time out of their day to write of their sincere thanks and appreciation. Letters like this one encourage the staff to keep doing a great job and putting forth 100% effort. Thank you, group leader, for telling the staff of your appreciation.