Policies

To protect and enhance our indoor air quality and to contribute to the health and well-being of our guests and employees, The Stone Castle Hotel & Conference Center™ is a smoke-free facility.   Smoking is prohibited in all the enclosed areas within the facility without exception.   This includes guest rooms, common areas, conference and meeting rooms, private offices, hallways, elevators, stairs, restrooms, pool areas, outside entrance and lobby areas and all other enclosed facilities.

If a smoking violation occurs in a room, the client will be charged a $250 non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.

Pool Rules:

1. Swim at your own risk.  No lifeguard on duty at any time.
2. Please shower before entering pool.
3. All children under the age of (18) must be accompanied by a parent or responsible adult at least 18 years old.
4. Diving is not permitted.
5. All swimmers must wear swimsuits that are specifically made for swimming.  Street clothes are not allowed in the pool.   Diapers must be specifically made for swimming.
6. Glass containers are not allowed in the pool area.
7. Smoking, alcoholic beverages and pets are not allowed in the pool and spa areas.
8. To provide a family atmosphere for all, abusive/profane language and excessive public displays of affection will not be allowed.
9. Pools will be closed during any storms or inclement weather that may produce thunder or lightning

Hot Tub Rules:

1. Enter at your own risk.  No lifeguard on duty at any time.
2. Please shower before entering pool.
3. Maximum water temperature 104 degrees F
4. All children under 18 must have adult supervision
5. Maximum Use:  15 minutes at one time
6. Pregnant women, small children, people with health problems and people using alcohol, narcotics, or other drugs that cause drowsiness should not use spa pools without First consulting their personal physician.
7. Glass containers are not allowed in the spa area.
8. Smoking, alcoholic beverages and pets are not allowed in the spa areas.
9. To provide a family atmosphere for all, abusive/profane language and excessive public displays of affection will not be allowed.
10. Hot tubs will be closed during any storms or inclement weather that may produce thunder or lightning.

The Stone Castle Hotel & Conference Center™ offers high speed Wi-Fi services in all our guest rooms and common areas for your convenience with laptops, gaming devices or e-readers!

The Stone Castle Hotel & Conference Center™ offers high speed Wi-Fi services in all our guest rooms and common areas for your convenience with laptops, gaming devices or e-readers!

Our services are provided by Suddenlink, one of the largest multi-system operators, with advanced optical fiber network ensuring fast down & upload speeds.

Connection Instructions to “Stone Castle BRNS:”

Password:
No passwords are needed to gain access to our Wi-Fi network.

Connectability:
Some computers connect automatically.  The only thing that you have to do is make sure the wireless in your computer is turned on.   There should be a button with an indicator light near your keyboard.

For older computers, open your windows start menu and find “internet connections.” There should be an option for wireless that you can click and your computer will search for wireless connections and you will be offered a list of options.   Find the connection in the list for location that you are at.  Once you click it, you should be able to connect.

Vista Users—you may be required to disable for firewall settings in order to connect to our Wi-Fi service.

Warning:
Firewall and antivirus software should be configured before connection to a free or unsecured network. Logging onto an unsecured network could give other users access to personal information transmitted over the signal. Use with caution.

The sale and service of alcoholic beverages is regulated by the Missouri State Liquor Commission.

• Consumption of alcoholic beverages is restricted to persons of legal age as determined by the State of Missouri and the Hotel reserves the right to challenge the age and/or the identification of any individual.
• No food or drink is allowed in the pool area.

The Hotel reserves the right to cease service of alcoholic beverages in the event that any person under the state mandated age limit present at the function attempts to receive service of alcoholic beverages.

The Hotel may require security for a Customer whose size, program, or nature indicates such needs.  Only Hotel approved security companies may be used.  Security service charges shall be billed to the Customer master account at the current rate (minimum charge of $200 per function).

Our #1 priority at The Stone Castle Hotel & Conference Center™ is the safety of our guests and team members.  Here are some of the ways we have prioritized safety:

911 – The Branson community is part of the 911 Emergency System.   Police and fire department personnel have been trained to handle all emergency services in our community.

24 Hour Front Desk – We staff our front desk all day and all night in order to make sure our guests have an emergency contact at any time.   The front desk can be reached by dialing “O” for assistance.

Security – Our maintenance staff is on duty 24 hours per day.   Our night maintenance staff is trained to appropriately respond to guest emergencies and needs.

Emergency Procedures – Fire escape route are clearly listed on the back of each guest room’s entry door.

In the unlikely event of fire WOULD YOU KNOW WHAT TO DO?  Here are some suggestions:

First, find two exits nearest your room.  Be sure they are unlocked and unblocked.  Then, count doors between your room and exits so you’ll have a reference point if it’s smokey.

When you hear an alarm, act, don’t investigate.

If fire is in your room, get out and close the door.  Once out, report the fire.

In case a fire is detected by you, go to the nearest ALARM BOX AND PULL GENERAL FIRE ALARM.  Use nearest Exit to ground level.  Alarm enunciator panel at our Front Desk will indicate position of alarm pulled.

Do not sleep with your window open.

If fire is not in your room, leave if you can.  First, feel your door.  If it’s cool, open it slowly and go to the nearest exit.  Crawl in smoke.  Fresh air will be at the floor.  Take your key so you can go back if you can’t use your exits.

If your room door is hot, don’t open it.  Your room may be the safest place to be.  Seal all cracks with wet towels.  Shut off fans and air conditioners.  Signal at your window.  Call the fire department and wait to be rescued.

Fire Hazards:
Smoking is not permitted in any guest or common area of our hotel.

Candles, flammable items and fireworks are not permitted on the premises.

Hot plates or other cooking utensils are not permitted in guest rooms.

Door Locks – Lock (and dead bolt) your door for your protection.
When leaving room, assure that your door is closed and locked.  When traveling
with children, it is suggested that you establish an entry code word to avoid
opening a door to a stranger.   Our housekeeping and maintenance staff is trained to announce themselves at the door.

The hotel facilities being rented or reserved by you including guest rooms and common areas are, to the best of our knowledge, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act.

The Stone Castle Hotel & Conference Center™ has ten (10) wheelchair accessible rooms.   Wheelchair accessible rooms have one (1) bed, widened wheel chair access doors and oversized bathrooms with raised toilets, assist support bars, and emergency phone, as well as lower-level closet access and open vanities.   Two (2) wheelchair accessible rooms are equipped with roll-in showers as the other eight (8) rooms have assist bars.  Shower chairs and elevated toilet seats are available upon request.

Service Animals accompanying persons with disabilities are always welcome.

Listed below are some local vendors who furnish auxiliary aids:

Branson Mobility Rentals, LLC  417-231-2860
Lakeland Pharmacy, 417-336-4071