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No Smoking Policy

To protect and enhance our indoor air quality and to contribute to the health and well-being of our guests and employees, The Stone Castle Hotel & Conference Center™ is a smoke-free facility.   Smoking is prohibited in all the enclosed areas within the facility without exception.   This includes guest rooms, common areas, conference and meeting rooms, private offices, hallways, elevators, stairs, restrooms, pool areas, outside entrance and lobby areas and all other enclosed facilities.

If a smoking violation occurs in a room, the client will be charged a $250 non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.

Pool & Hottub Usage

Pool Rules:

  1. Swim at your own risk.  No lifeguard on duty at any time.
  2. Please shower before entering pool.
  3. All children under the age of (18) must be accompanied by a parent or responsible adult at least 18 years old.
  4. Diving is not permitted.
  5. All swimmers must wear swimsuits that are specifically made for swimming.  Street clothes are not allowed in the pool.   Diapers must be specifically made for swimming.
  6. Glass containers are not allowed in the pool area.
  7. Smoking, alcoholic beverages and pets are not allowed in the pool and spa areas.
  8. To provide a family atmosphere for all, abusive/profane language and excessive public displays of affection will not be allowed.
  9. Pools will be closed during any storms or inclement weather that may produce thunder or lightning

Hot Tub Rules:

  1. Enter at your own risk.  No lifeguard on duty at any time.
  2. Please shower before entering pool.
  3. Maximum water temperature 104 degrees F
  4. All children under 18 must have adult supervision
  5. Maximum Use:  15 minutes at one time
  6. Pregnant women, small children, people with health problems and people using alcohol, narcotics, or other drugs that cause drowsiness should not use spa pools without First consulting their personal physician.
  7. Glass containers are not allowed in the spa area.
  8. Smoking, alcoholic beverages and pets are not allowed in the spa areas.
  9. To provide a family atmosphere for all, abusive/profane language and excessive public displays of affection will not be allowed.
  10. Hot tubs will be closed during any storms or inclement weather that may produce thunder or lightning.

Internet Services

The Stone Castle Hotel & Conference Center™ offers high speed Wi-Fi services in all our guest rooms and common areas for your convenience with laptops, gaming devices or e-readers!

Our services are provided by Suddenlink, one of the largest multi-system operators, with advanced optical fiber network ensuring fast down & upload speeds.

Connection Instructions to “Stone Castle BRNS:”

Password:
No passwords are needed to gain access to our Wi-Fi network.

Connectability:
Some computers connect automatically.  The only thing that you have to do is make sure the wireless in your computer is turned on.   There should be a button with an indicator light near your keyboard.

For older computers, open your windows start menu and find “internet connections.” There should be an option for wireless that you can click and your computer will search for wireless connections and you will be offered a list of options.   Find the connection in the list for location that you are at.  Once you click it, you should be able to connect.

Vista Users—you may be required to disable for firewall settings in order to connect to our Wi-Fi service.

Warning:
Firewall and antivirus software should be configured before connection to a free or unsecured network. Logging onto an unsecured network could give other users access to personal information transmitted over the signal. Use with caution.

Alcohol Policy

The sale and service of alcoholic beverages is regulated by the Missouri State Liquor Commission.

  • Consumption of alcoholic beverages is restricted to persons of legal age as determined by the State of Missouri and the Hotel reserves the right to challenge the age and/or the identification of any individual.
  • No food or drink is allowed in the pool area.

The Hotel reserves the right to cease service of alcoholic beverages in the event that any person under the state mandated age limit present at the function attempts to receive service of alcoholic beverages.

SECURITY

The Hotel may require security for a Customer whose size, program, or nature indicates such needs.  Only Hotel approved security companies may be used.  Security service charges shall be billed to the Customer master account at the current rate (minimum charge of $200 per function).

Emergency & Safety

Our #1 priority at The Stone Castle Hotel & Conference Center™ is the safety of our guests and team members.  Here are some of the ways we have prioritized safety:

911 – The Branson community is part of the 911 Emergency System.   Police and fire department personnel have been trained to handle all emergency services in our community.

24 Hour Front Desk – We staff our front desk all day and all night in order to make sure our guests have an emergency contact at any time.   The front desk can be reached by dialing “O” for assistance.

Security – Our maintenance staff is on duty 24 hours per day.   Our night maintenance staff is trained to appropriately respond to guest emergencies and needs.

Emergency Procedures – Fire escape route are clearly listed on the back of each guest room’s entry door.

In the unlikely event of fire WOULD YOU KNOW WHAT TO DO?  Here are some suggestions:

First, find two exits nearest your room.  Be sure they are unlocked and unblocked.  Then, count doors between your room and exits so you’ll have a reference point if it’s smokey.

When you hear an alarm, act, don’t investigate.

If fire is in your room, get out and close the door.  Once out, report the fire.

In case a fire is detected by you, go to the nearest ALARM BOX AND PULL GENERAL FIRE ALARM.  Use nearest Exit to ground level.  Alarm enunciator panel at our Front Desk will indicate position of alarm pulled.

Do not sleep with your window open.

If fire is not in your room, leave if you can.  First, feel your door.  If it’s cool, open it slowly and go to the nearest exit.  Crawl in smoke.  Fresh air will be at the floor.  Take your key so you can go back if you can’t use your exits.

If your room door is hot, don’t open it.  Your room may be the safest place to be.  Seal all cracks with wet towels.  Shut off fans and air conditioners.  Signal at your window.  Call the fire department and wait to be rescued.

Fire Hazards:
Smoking is not permitted in any guest or common area of our hotel.

Candles, flammable items and fireworks are not permitted on the premises.

Hot plates or other cooking utensils are not permitted in guest rooms.

Door Locks – Lock (and dead bolt) your door for your protection.
When leaving room, assure that your door is closed and locked.  When traveling
with children, it is suggested that you establish an entry code word to avoid
opening a door to a stranger.   Our housekeeping and maintenance staff is trained to announce themselves at the door.

Privacy Statement

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
Your information helps us to better respond to your individual needs.

To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To process transactions
Basic information is needed in order to process certain transactions such as credit card transactions.

To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Using a tool called “Google Analytics,” we have access to information about the use of this Site, such as visit frequencies, which pages are visited, when and how long users stay on the site. Google Analytics plants a permanent cookie on your web browser to identify you as a unique user on subsequent visits to the Site.  This cookie cannot be used by anyone but Google, Inc.  The information generated by the cookie will be transmitted to and stored by Google on servers in the United States.

We only use the information received from Google Analytics to improve access to and services on the Site.  We do not combine the information with any personally identifiable information.

Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Privacy Policy.  You can prevent Google Analytics from recognizing you on return visits to this Site by disabling the Google Analytics cookie on your browser.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website athttp://www.bransonstonecastlehotel.com

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 2-18-2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.bransonstonecastlehotel.com
3050 Green Mountain Drive
Branson, MO 65616
United States
info@bransonstonecastlehotel.com
417-335-4700
Privacy Policy Created by Free Privacy Policy

ADA Compliance

The hotel facilities being rented or reserved by you including guest rooms and common areas are, to the best of our knowledge, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act.

The Stone Castle Hotel & Conference Center™ has ten (10) handicapped accessible rooms.   Handicapped accessible rooms have one (1) bed, widened wheel chair access doors and oversized bathrooms with handicapped toilets, assist support bars, and emergency phone, as well as lower-level closet access and open vanities.   Two (2) handicapped rooms are equipped with roll-in showers as the other eight (8) rooms have assist bars.  Shower chairs and elevated toilet seats are available upon request.

Service Animals accompanying persons with disabilities are always welcome.

Listed below are some local vendors who furnish auxiliary aids:

Branson Mobility Rentals, LLC  417-231-2860
Lakeland Pharmacy, 417-336-4071